Privacy Policy & Terms

Last updated: December 17, 2025

Website Terms for RFQ, Contact Forms, and File Uploads

1. Agreement to Terms

By checking the acceptance box and submitting any form on this website—including Request for Quotation ("RFQ") forms, contact forms, and file upload forms—you ("Customer") acknowledge that you have read, understood, and agree to be bound by these Terms.

Submitting any form does not create an Order. A binding manufacturing agreement is formed only when Customer accepts a formal Quote issued by Relay Manufacturing Services LLC ("Company") and submits required payment, at which point the Company’s Manufacturing Terms & Conditions apply.

2. Customer Representations

By submitting an RFQ, contact form, or file upload, Customer represents and warrants that:

  • Accuracy: All submitted information is accurate and complete, including uploaded files, notes, drawings, specifications, and project details.
  • Rights: Customer has full legal rights to the files and is authorized to permit Company to review, analyze, modify, and manufacture them.
  • Legal Compliance: Files do not contain regulated or unlawful content, including export-controlled technical data (ITAR/EAR), restricted weapons components, or items prohibited by U.S. law.
  • Confidentiality Notice: Customer will notify Company in writing before submitting any confidential or proprietary information requiring special handling.

3. Purpose of Website Submissions

Submissions through RFQ or contact forms allow Company to:

  • review designs and uploaded files;
  • assess manufacturability and feasibility;
  • determine risk factors and process options;
  • prepare pricing and lead-time estimates; and
  • communicate with Customer about the project.

Company may decline any submission at its sole discretion and is under no obligation to issue a Quote.

4. License to Review, Analyze, Modify, and Prepare Files

By submitting files through any form on this website, Customer grants Company a limited, non-exclusive license to:

  • download, open, and analyze the files;
  • create modified copies for manufacturability (including but not limited to fixed meshes, repaired geometry, separated shells, tooling offsets, or segmented parts);
  • produce derivative versions solely for feasibility evaluation, validation, or process planning;
  • assess tolerances, fit, strength, and printability;
  • generate quotations based on original or modified versions; and
  • manufacture the part if Customer later accepts a formal Quote and submits required payment.

This license exists (a) for quoting and feasibility review, and (b) for subsequent manufacturing if Customer approves a Quote. Customer retains full ownership of the original design files.

5. Confidentiality

Company will not disclose Customer submissions except:

  • internally for quoting, feasibility, and manufacturability review;
  • to trusted service providers assisting in estimating or process planning (if required); or
  • where required by law, regulation, or legal process.

Company may retain files internally for quoting history, quality review, or process improvement unless Customer requests deletion in writing, subject to any legal or regulatory retention obligations.

6. Quotes and Pre-Order Guidance

Any assessments, manufacturability comments, recommendations, previews, or preliminary estimates provided through this website are:

  • preliminary;
  • informational; and
  • not binding on either party.

A Quote becomes binding only when (1) Company issues a formal written Quote, and (2) Customer accepts the Quote and submits required payment. Prior to these steps, Company has no obligation to proceed, manufacture, or honor informal or draft price indications.

7. No Obligation to Proceed

Submitting an RFQ, contact form, or file upload does not obligate Customer to place an Order, nor does it obligate Company to accept an Order. Either party may discontinue the process at any time for any reason.

8. Customer Responsibility for File Security

Customer acknowledges that submitted files and data are transmitted over the internet and that security vulnerabilities can exist in any digital transmission method. Company employs reasonable measures to protect submitted information but cannot guarantee absolute confidentiality or security.

Customer should not upload extremely sensitive information without first contacting Company to discuss appropriate secure transfer methods.

9. Prohibited Uses

Customer agrees not to:

  • upload malware, corrupted files, or intentionally harmful content;
  • upload prohibited or unlawful designs;
  • submit controlled technical data without prior written authorization and confirmation of Company’s compliance capabilities; or
  • misrepresent ownership, identity, or intent.

Company may reject, delete, or report prohibited submissions at its sole discretion.

10. Transition to Manufacturing Terms

If Customer accepts a formal Quote and submits payment:

  • these Terms continue to apply to website, RFQ, and submission-related activities; and
  • the Company’s Manufacturing Terms & Conditions govern all production, delivery, warranty, liability, and performance obligations for the Order.

Where the two sets of terms differ, the Manufacturing Terms & Conditions take precedence for all paid orders.

11. Limitation of Liability (Pre-Order Stage Only)

To the maximum extent permitted by law:

  • Company is not liable for any damages arising from website use, file submissions, quoting activities, or preliminary evaluations.
  • Customer’s sole remedy for any claim related to website submissions is to discontinue use of the website.
  • Company’s total liability at the pre-order stage (prior to acceptance of a Quote and payment) is limited to $0.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved exclusively in the state or federal courts located closest to Acton, Massachusetts, and the parties consent to the personal jurisdiction of such courts.

Manufacturing Terms & Conditions

1. Parties & Purpose

These Terms and Conditions (the “Agreement”) apply to online quotations, order forms, requests for quotation, and orders submitted to Relay Manufacturing Services LLC (“Company”) through Company’s website (the “Site”) or sent via email. By submitting payment of the deposit referenced in this quotation (“Quote”), Customer acknowledges that they have read, understood, and agree to be bound by the Terms and Conditions contained herein, on this page and subsequent pages. Payment of the deposit constitutes acceptance of this Quote and forms a binding Agreement between Customer and Relay Manufacturing Services LLC.

2. Definitions

  1. “Customer” means the individual or legal entity submitting a request for quotation, order, or payment to Company.
  2. “Order” means Customer’s accepted quote and corresponding payment.
  3. “Files” means the digital CAD/mesh/model files or reference documentation/images, uploaded or provided by Customer for printing (e.g., STL, STEP, OBJ, 3MF).
  4. “Work” means manufacturing, post-processing, finishing, packaging, and related services specified in the accepted quote.
  5. “Deliverables” means the manufactured parts and any associated goods delivered to Customer.

3. Scope of Work

Company agrees to manufacture manufacture physical parts (the “Deliverables”) using 3D printing processes based on the reference media and/or digital design files provided by Customer (the “Files”) and in accordance with this quotation or order form. Company’s obligations are limited solely to producing Deliverables in material conformity with the Order. Company is not responsible for the suitability, safety, regulatory compliance, or functionality of the Deliverables for Customer’s intended purpose.

4. Customer Responsibilities

(a) File Accuracy. Customer is solely responsible for ensuring that the Files are complete, accurate, and in proper format for design and/or manufacturing.

(b) Rights & Authorization. Customer represents and warrants that it owns or has rights to use the Files and to authorize Company to use them and to manufacture Deliverables from them.

(c) Design Liability. Customer assumes all liability for design-related defects, fitness for purpose, and compliance with applicable laws or standards.

5. Pricing & Payment

(a) Price. Customer shall pay the price set forth in the Order.

(b) Payment Terms. Unless otherwise specified, half of the full payment is due prior to Company commencing Work, and the remaining balance is due prior to shipment of order. Company has no obligation to begin production until payment is received in cleared funds.

(c) Non-Refundable. Payments are non-refundable once production has commenced, except if Company elects to cancel the Order under Section 10.

6. Production & Delivery

(a) Lead Times. Any stated production or delivery times are estimates only. Company shall not be liable for delays outside its reasonable control.

(b) Shipping. Deliverables are shipped Ex Works (Incoterms 2020) Company’s facility. Risk of loss transfers to Customer upon delivery to the carrier. Title passes only upon full payment.

7. Inspection & Acceptance

(a) Inspection Period. Customer shall inspect Deliverables promptly upon delivery.

(b) Acceptance. Deliverables will be deemed accepted unless Company receives written notice of a material defect within three (3) business days after delivery.

(c) Exclusive Remedy. If timely notice of a material manufacturing defect is provided, Company may, at its option, (i) repair or replace the defective Deliverables, or (ii) refund the price paid for the defective Deliverables.

8. Intellectual Property (“IP”)

(a) Customer IP. Customer retains ownership of all rights in the Files. By submitting the Files, Customer grants Company a limited, non-exclusive license to use, reproduce, and modify the Files to manufacture Deliverables.

(b) Company IP. Company retains ownership of all processes, methods, and know-how used in performing the Work. All intellectual property created by Company remains the property of Company unless expressly transferred by written agreement and for additional consideration.

(c) Marketing Use. Company may photograph, reproduce, record video of, or describe Deliverables for marketing purposes unless Customer notifies Company in writing prior to, or at the time of, Order.

9. Confidentiality

Company shall not disclose Customer’s confidential technical or business information except as necessary to perform the Work, provided that Company may use general knowledge, skills, and experience acquired in the performance of the Work.

10. Warranties & Disclaimers

(a) No Warranties. Deliverables are provided “as is.”, Company makes no warranties, express or implied, regarding the Work, Deliverables, or Services provided under this Agreement.

(b) Disclaimer. Company disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

(c) Customer Acknowledgment. Customer acknowledges that 3D printed parts may contain surface variations, porosity, and dimensional tolerances inherent to the process.

11. Indemnification & Limitation of Liability

(a) Indemnification. Customer shall indemnify and hold Company harmless from any claims, losses, or liabilities arising out of (i) the Files, (ii) the use of Deliverables, or (iii) alleged infringement of third-party rights.

(b) Limitation of Liability. To the maximum extent permitted by law, Company’s total aggregate liability for any and all claims arising under or relating to this Agreement, whether in contract, tort (including negligence), or otherwise, shall not exceed the total Price actually paid by Customer to Company under this Agreement.

(c) Exclusion of Damages. In no event shall Company be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including but not limited to lost profits, lost revenues, production downtime, or loss of business opportunities, even if Company has been advised of the possibility of such damages.

12. Cancellation

(a) By Customer. Orders may be canceled by Customer at any time, but any payments made to Company are non-refundable once production has commenced.

(b) By Company. Company may cancel an Order if it determines it cannot complete production, in which case Company will refund amounts paid for unfulfilled Deliverables.

13. Cancellation & refunds

(a) Orders may be canceled by Customer prior to the start of production for a refund less a processing fee as shown on the Site. Production starts when Company begins machine time or paid-for post-processing; once production has started, Orders are non-refundable unless Company elects otherwise.

(b) Company may cancel Orders if Files are unlawful, unsafe, infringing, or otherwise unacceptable; in such case Company will refund amounts paid for unperformed services less costs reasonably incurred.

14. General Provisions

(a) Governing Law; Venue. This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws rules. Any legal action arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located closest to Acton, Massachusetts, and the parties consent to the personal jurisdiction of such courts.

(b) Entire Agreement. This Agreement, together with the Proposal, constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous understandings, negotiations, or communications, whether oral or written.

(c) Amendments. No amendment, modification, or waiver of any provision of this Agreement shall be effective unless in writing and signed by both parties.

(d) Force Majeure. Company shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, labor disputes, supply chain disruptions, or governmental actions.

(e) Assignment. Customer may not assign or transfer this Agreement, in whole or in part, without Company’s prior written consent. Company may assign this Agreement to a successor in interest or affiliate.

(f) Notices. All notices required or permitted under this Agreement shall be in writing and delivered to the parties at their respective addresses set forth in the Proposal, or such other address as either party may designate by notice.

Privacy Policy

1. General

This Privacy Policy explains how Relay Manufacturing Services LLC ("Relay Manufacturing," "we," "us," or "our") collects, uses, and protects personal information when you visit our website, submit a request for quotation (RFQ), contact us, upload files, or otherwise interact with us online (collectively, the "Services").

"Personal information" means any information that identifies, relates to, describes, or could reasonably be linked with an individual person (such as name, email address, IP address, or uploaded files that contain such information).

By using our website or submitting information to us (for example via an RFQ or contact form), you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are and How to Contact Us

The party responsible for this website and for processing personal information collected through it is:

Relay Manufacturing Services LLC
United States
Email: contact@relaymfg.com

You may contact us at this email address with any questions about this Privacy Policy or our handling of personal information.

3. Information We Collect

We collect information in the following ways:

3.1 Information you provide directly

We collect personal information that you voluntarily provide to us, including:

  • Information you enter into our RFQ, contact, or quote request forms (such as your name, company, email address, phone number, and project details).
  • Files you upload for quotation or manufacturing (such as CAD files, meshes, drawings, and supporting documentation).
  • Information you provide when you communicate with us by email or other channels.

3.2 Information collected automatically

When you visit our website, certain information is collected automatically by our IT systems. This includes, for example:

  • Browser type and version;
  • Operating system used;
  • Referrer URL;
  • Hostname or IP address of the accessing device;
  • Time and date of server request;
  • Pages viewed and interactions with the site.

This technical information is generally used to ensure the secure and reliable operation of the website and to help us understand how visitors use the site.

4. Cookies and Analytics

Our website may use cookies and similar technologies. Cookies are small text files stored on your device by your browser. They help make our website more user-friendly, efficient, and secure.

We may use cookies for purposes such as:

  • Remembering your preferences or form entries;
  • Enabling core site functionality;
  • Conducting anonymous statistical analysis of site usage (analytics);
  • Improving performance and security.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions, to always reject cookies, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

We may use analytics tools (such as Google Analytics or similar services) to understand aggregate usage of our website. These tools typically collect anonymized or pseudonymized information, such as which pages are visited and for how long. We use this information to improve our website and services.

5. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your RFQ, contact request, or inquiry;
  • To prepare, issue, and manage quotations and orders;
  • To perform and deliver manufacturing, post-processing, and related services;
  • To communicate with you about your project, account, or our services;
  • To maintain the security and proper functioning of our website and systems;
  • To analyze and improve the usability and performance of the website;
  • To comply with applicable laws, regulations, and legal obligations.

6. Legal Basis and Purpose (Informational)

We process personal information primarily to provide quotations, fulfill orders, maintain our business operations, and communicate with you about our services. Where required, we rely on your consent (for example, when you submit information through a form) or other applicable legal bases under relevant data protection laws. If you withdraw consent, this will not affect processing that has already occurred.

7. Sharing of Information

We do not sell your personal information.

We may share personal information with trusted third parties in the following limited circumstances:

  • Service providers: Such as hosting providers, email service providers, payment processors, shipping carriers, or other vendors who assist us in operating our business and providing services to you.
  • Legal and compliance: When required to do so by law, regulation, legal process, or government request, or to protect the rights, property, or safety of Relay Manufacturing, our customers, or others.
  • Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction.

We require our service providers to handle personal information in a manner consistent with this Privacy Policy and applicable law.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide quotations and perform orders, maintain business and accounting records, meet legal, tax, or regulatory requirements, and resolve disputes and enforce agreements.

9. Security

We take reasonable technical and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, data transmitted over the internet (for example, by email) may be subject to security risks, and no method of transmission or storage is 100% secure.

10. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete personal information;
  • Request deletion of your personal information, subject to legal retention obligations;
  • Object to or restrict certain types of processing;
  • Withdraw consent where processing is based on consent.

To exercise these rights or ask questions about your data, please contact us at contact@relaymfg.com. We may need to verify your identity before processing certain requests.

11. Opposition to Promotional Emails

If you receive marketing or promotional emails from us, you may opt out at any time by using the unsubscribe link in the email (if present) or by contacting us at contact@relaymfg.com. We may still send you non-promotional communications relating to quotes, orders, or other ongoing business matters.

12. Children’s Privacy

Our website and services are intended for business and professional use and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the website after any changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact

If you have any questions about this Privacy Policy or our data practices, please contact:

Relay Manufacturing Services LLC
Email: contact@relaymfg.com